At The Sole Gallery, the products sold through our marketplace are digital content. This Refund and Returns Policy explains when refunds may be available and how refund requests are handled.
1. Digital Content
All products sold through The Sole Gallery are digital products. No physical goods are supplied or returned. Once digital content has been downloaded, accessed or made available to a buyer, it cannot normally be returned in the same way as a physical product.
2. Your Right to Cancel
Where UK consumer law gives you a right to cancel a digital-content purchase, that right may be lost once you expressly agree to the digital content being supplied or made available during the cancellation period and acknowledge that this means losing your right to cancel. Your statutory rights are not affected.
3. When a Refund May Be Considered
A refund may be considered where digital content is faulty, materially different from its description, was not supplied as agreed, or where a payment was taken in error. Refunds may also be provided where required by applicable consumer law.
4. When Refunds Will Not Normally Be Given
Refunds will not normally be provided simply because a buyer changes their mind after digital content has been accessed, downloaded or made available, or because the buyer no longer wants the content. This does not affect any rights the buyer has under applicable consumer law.
5. How to Request a Refund
To request a refund, please contact The Sole Gallery using the contact details provided on our website. Include your order details and a clear explanation of the problem. We may request additional information where reasonably necessary to investigate the request.
6. Refund Decisions
Refund requests will be reviewed on a case-by-case basis. Where a refund is approved, it will normally be returned using the original payment method, subject to the procedures and processing times of the relevant payment provider.
7. Seller Responsibilities
Sellers are responsible for accurately describing the digital content they offer and supplying the content purchased by the buyer. Where a refund results from a seller failing to supply content as described, the relevant sale and seller earnings may be adjusted accordingly.
8. Chargebacks and Payment Disputes
If a buyer raises a chargeback or payment dispute, The Sole Gallery may review the transaction and any relevant account or order information. Seller earnings connected with the disputed transaction may be withheld or adjusted while the matter is investigated and resolved.
9. Contact Us
If you have any questions about this Refund and Returns Policy or need help with a purchase, please contact us using the contact details provided on The Sole Gallery website.